A Military-Friendly Experience with AirTran

Just about everyone these days likes to claim that they "support the troops" but once in awhile I actually come across a company that puts their money where their mouth is. And, as two separate experiences on a recent trip indicated, airline AirTran Airways would appear to be one of those companies.

In one, I was in the boarding line behind a uniformed young woman who appeared to be flying home after completing her military basic training. Just before she handed her ticket to the AirTran person clearing people to get on the plane, she noticed another uniformed young woman -- apparently one of her basic training buddies -- sitting nearby and waiting for her boarding zone to be called. The young woman ahead of me called to her friend and the two were able to trade a few quick comments before the one ahead of me got her ticket scanned. When she did, the AirTran employee very nicely offered to change their seats so that they could sit together on the flight home, which the young woman gratefully accepted.

In my other experience, was checking in for my flight and handed my dependent military ID card to the person at the AirTran check-in counter, preferring to use it in lieu of a driver's license when flying. Knowing I was not an active duty military person, the clerk very graciously waived the baggage fee as an act of kindness to someone they recognized as either a former member of the uniformed services or the family member of one (note that I have opted not to identify this person by name, gender, or even airport, as I have actually seen people be punished by their higher-ups as a reward for good deeds; I have no reason to think AirTran would necessarily do this but do not want to jeopardize someone as a reward for being kind).

The fact that I enjoyed these two experiences at different airports and in different parts of the AirTran operation speaks well for the company and suggests it truly does have a benign attitude toward military personnel and their families. That is more than can be said for many companies, airlines included -- and is the kind of thing that will make those of us who have seen it first hand keep coming back to them.

A Message from Celebrity Cruises' President & CEO

I recently received the following message from Jim Hanrahan, the president and CEO of Celebrity Cruises, in response to the recent disaster surrounding the wrecked Costa Concordia cruise ship and thought it was interesting and timely enough to share with the readers of my TravelBlogue.

Dear Michael,

Like you, all of us at Celebrity Cruises, both shipboard and shoreside, are deeply saddened by the events surrounding the tragic Costa Concordia accident. Our thoughts and prayers are with everyone affected by the incident.

I debated about writing to you, as I wanted to be respectful of the investigation process and avoid adding to the speculation as to the cause or related failures. However, the concerns that have been raised about the safety of cruise ships compelled me to take the opportunity to share what an intense focus we have always placed on safety, and how rigorously we put that focus into practice every day.

Since Celebrity Cruises’ founding more than 20 years ago, the safety of our guests and crew has always been our highest priority. The measures we take in the interest of safety are many, often exceeding regulatory requirements. It’s a critical part of our ongoing commitment to innovation and continuous improvement in every aspect of our business.

Our guests see just a portion of our safety practices through the mandatory muster drills we conduct at the outset of every sailing. But our safety practices encompass so much more. In light of the Costa Concordia accident, we chose to post a summary of our safety practices on our web site. Simply go to, www.CelebrityCruises.com/Safety, and click on the tab labeled "Safety and Security". I encourage you to take a look, and to share the information with your family and friends.

Above and beyond what we’ve communicated there, you also may be interested to know that the leader of Celebrity Cruises’ Captains is a highly experienced former officer in the U.S. Coast Guard, Greg Purdy. As the head of our Marine Operations Department, Greg’s highest priority is to guide and monitor the safety of our fleet. His own experience at sea, including serving as Captain of a Coast Guard vessel, combined with his depth of knowledge of cruise ship safety, ensures that he and the entire Celebrity Marine team continue to build on our strong safety culture.

Our Captains across the Celebrity fleet hold degrees from some of the world’s finest maritime institutions. You also may be surprised to know that, along with the Captain, every one of our ships has at least two other officers who hold the level of license required to serve as Captain of a cruise ship. Essentially, we have three people onboard every Celebrity ship who qualify as a Captain.

On average, each of Celebrity Cruises’ Captains has 25 years of seagoing experience. Besides the training and drills we conduct onboard, our Captains and their bridge teams also participate in navigation simulator courses and other training. One of the cornerstones of our training is that everyone is expected to speak up if they detect something wrong, regardless of their rank. Our shipboard officers and our shoreside team spend a considerable amount of time focused on how we can continually improve our safety procedures.

On average, each of Celebrity Cruises’ Captains has 25 years of seagoing experience. Besides the training and drills we conduct onboard, our Captains and their bridge teams also participate in navigation simulator courses and other training. One of the cornerstones of our training is that everyone is expected to speak up if they detect something wrong, regardless of their rank. Our shipboard officers and our shoreside team spend a considerable amount of time focused on how we can continually improve our safety procedures.

Along with our vast in-house expertise, we also rely on a group of experts known as our Maritime Safety Advisory Board. The group was established in 2006 to help guide our safety program and provide critical thinking from the world’s leading marine safety experts. The group includes former senior officials from the US and UK Coast Guards, as well as leadership from the academic world.

Our Chairman Richard Fain has said there’s no such thing as perfect safety, but there is such a thing as perfect dedication to safety. And that’s what we strive for daily.

Whether you’re a longtime cruiser, or have yet to sail with Celebrity, I hope you’ll help us reinforce the fact that cruising continues to maintain the best safety record of any industry in the travel business.

Our highly skilled and dedicated crew members look forward to welcoming you onboard soon to provide you with an outstanding vacation experience. Meanwhile, I thank you for your continued support of our brand and our business.

Sincerely,

Dan Hanrahan President & CEO

Restaurant Review: La Hacienda los Barrios

Some of the best Mexican food in San Antonio is located just off of Highway 281 and the 1604 Loop (18747 Redland Road, San Antonio, TX 78259; (210) 497-8000). Opened in 2004, La Hacienda los Barrios is the second restaurant to be opened by the Barrios family and brings to the edge of Hill Country cuisine the family has been serving at its downtown San Antonio location since 1979. It is managed by Diana Barrios Trevino, daughter of the restaurant’s founder, who is a world renowned chef in her own right.

My wife Diane and I had heard good things about La Hacienda from some of our neighbors and recently decided to check it out. We were pleased to discover that the restaurant has a beautiful outdoor eating area and chose to enjoy our meal there.

La Hacienda has an extensive menu with entrees starting at under $10 and running up to more than $20, along with by a very nice drink list that includes several varieties of flavored margaritas and a terrific selection of both domestic and imported Mexican beers. The place also serves breakfast, lunch, and dinner and also has a menu of early bird specials. House specialties include San Antonio-style puffy tacos and several very decent looking vegetarian offerings, along with all the items associated with traditional Tex-Mex fare.

I opted for the fish tacos, one of my favorites if they are done right, and was pleased to discover that they were made with blackened tilapia and accompanied by rice, a vegetable relish, and slices of tomato and avocado. My wife opted for a platter with three different enchiladas, one each filled with cheese, chicken, and pork — and each topped with a different sauce — and accompanied by beans and other sides. I had a Victoria imported beer with my dinner and my wife had a margarita with hers.

While we were pleased with our choices they were not easy to make and other very tempting looking items that we will want to try on future visits to La Hacienda include its brisket gorditas and shrimp enchiladas.

One item we had never before encountered anywhere else was something called chimichurri, a condiment made with parsley, garlic, pimentos, and oil, that our waiter brought to our table with the complimentary chips and salsa and which went well on just about anything (and which I enjoyed on both my fish tacos and the salad items that accompanied them). It was just one of the things we enjoyed about this terrific restaurant and which will bring us back to enjoy it yet again.

A Return to Travel Writing

One of the ironies of being a travel writer is that travel often cuts into my ability to stay on top of my writing! Throughout the months of October and November, I was, among other things, driving around the state of Texas doing signings for my newest book, Texas Confidential: Sex, Scandal, Murder, and Mayhem in the Lone Star State. Despite the many interesting things I saw and experienced in those travels, however, I did not have the time or energy to write much about them here or anywhere else.

Another drain on my resources was "National Novel Writing Month," an annual creative writing project that challenges participants to write a 50,000 word story between November 1 and November 30 that I decided to participate in this year. So, right in the middle of the book tour for Texas Confidential, I spent a month striving to complete a readable fantasy novel -- and am pleased to report that I succeeded in doing so.

Although I am the author or co-author of 10 non-fiction books, I have never really been keen on events like NaNoWriMo for a variety of reasons, but a number of things prompted me to accept the challenge this year. A major incentive for me was that one of the eleven New Year's resolutions I made for 2011 was to finish a novel by the end of the year and, not being on track to do that, I figured that if I was not going to get one done by the end of November that I sure as hell was not going to get one done in December.

Another incentive was the encouragement of my friend Robert Gruver, who also participated in the NaNoWriMo program this year, and I am proud to say that he also met the challenge and completed a 50,000 word novel during the 30-day writing period.

Swords of Kos: Necropolis is a swords-and-sorcery novel and, in that it does not really tie in with the subjects covered on this site I will not say any more about it other than it is on track for publication and that the first 10,000-or-so words of it appear on my NaNoWriMo page, for anyone who might be interested in reading it. Its imagery, however, does draw heavily on my own travels, particularly throughout the Mediterranean and Texas.

But, now that these latest demanding projects are largely done and out of the way, I am back, and will strive to provide useful and entertaining travel information and observations throughout 2012!

Equipped for the Hills

A good number of my articles tie in with my various adventures in Texas Hill Country and periodically I will either refer to some sort of equipment I use or someone will ask me about it. So, I figured I should talk a little about the best and worst of my outdoor gear.

The item that people most often comment on is my impressive-looking “Irish Blackthorn Walking Stick” from Cold Steel, a three-foot long shillelagh with a knurled haft and a polished head that was a gift from my brother Christopher (shown at right). The most impressive thing about this accessory is that it is not made from wood at all, but rather a durable, non-metallic composite. Sensing its connection at least in name with St. Patrick, my wife Diane calls it a “snake-whacking stick” and likes to carry it when we are out together.

My most useful item day-to-day, and something else numerous people have commented on, is my “Large Hip Pack” from Pantac USA, a nice black nylon satchel that perfectly holds everything I need when I am in the field, including my camera, notepads, pens, recorder, phone, flashlight, extra batteries, and even a bottle of water (shown at the right side of the picture above). This piece of equipment has served me so well since I acquired it up last summer that I actually just picked up a second one, this one tan rather than black, so that I will have one that I can use just for hiking and help keep the black one that I use for street work clean. I obtained both of these from an outfitter called Dark Threads that a number of my military and law enforcement friends use and which has served me well when I needed advice on what I should be carrying.

When I need bigger cargo capacity, I carry a “Mission Pack” from Paladin Designs, also acquired through the good advice of Dark Threads (shown at the left side of the picture above). This has two large external pouches that generally carry everything I need, although I sometimes just lazily jam the afore-mentioned Large Hip Pack in the main compartment if I am in a hurry to get out the door.

Good hiking pants are something that I have just rediscovered the importance of, and for some years have worn nothing but my most hole-ridden jeans for this purpose. (Ticks, snakes, and underbrush ensure, by the way, that I always wear long pants and never go into the woods in shorts!) My current favorite the “Elite Lightweight Operator Pant” by Woolrich, a piece of apparel so advanced it came with a little training manual! Plenty of reinforced pockets means I don’t need to carry a pack with me for most brief expeditions if I am wearing them. (And yes, thanks again to Dark Threads, which was correct in telling me that these are much more comfortable on a hot Texas day than jeans.)

Footwear is probably where I fall short the most and, as a former infantryman and lifelong hiker, I certainly know the importance of this and have no good excuse for it. In my closet is a beautiful pair of custom-made, low-quarter Limmer hiking boots, which cost me $300 and served me well on an ascent of Mount Washington, New Hampshire, several years back. I have, inexplicably, not worn them once in the year-and-a-half since I moved to Texas. I also have an old pair of high-quarter Wolverine work boots which are some of the most comfortable and reliable footwear I have ever owned and which I wore when I climbed Mount Whitney, California, back in 2002. I do wear them once in awhile but, while their upper parts are still in amazingly good shape, their bottom are pretty worn and I need to get them resoled. In practice, what I wear most often when I am outdoors is a pair of Reebok hiking sneakers, which have almost no tread left and have soles worn so thin that I can feel every rock I step on. Ridiculous.

Writers often say that they are their own primary audience and, while working journalists cannot realistically make that claim, writing this piece has forced me to look at my own outdoor equipment — and both be grateful to those who have helped me keep it up to par and to make some adjustments in the areas I have neglected. And, if it helps you to do the same, so much the better!

Hotel Commentary: La Quinta Inn & Suites (Clovis, N.M., and Denver, Colo.)

I have had occasion in the past few months to stay at two separate La Quinta Inns. Each, in its own way, was somewhat of a disappointment.

Back in March, I stayed at the one in Clovis, New Mexico (4521 North Prince St., Clovis, NM 88101). While the room was clean and quiet, the breakfast left a lot to be desired. I am not referring to the quality of the food, because there was very little offered even though we arrived only 30 minutes after the start time. The waffle machine was covered in burned and encrusted batter and there were no muffins, no bagels, and no fruit. I decided to have a bowl of cereal only to discover, once it was in my bowl, that there was no milk either! We finally gave up and went up to get our suitcases. Once we got out to the car, I grabbed my commuter mug and took it back inside to get some coffee for the road … and discovered that the coffee urn was also empty. Once we returned home, I completed their evaluation and received a message almost immediately apologizing and indicating that I would be given extra La Quinta Returns points. But, not only did I not receive the promised extra points, they didn’t give me any points for the stay!

Last week, I spent four nights at a La Quinta near Denver (La Quinta Inn & Suites Denver Tech Center, 7077 South Clinton St., Greenwood Village, CO 80112). This place was simply not very clean. On the first day, we returned after 6 p.m. to find that our room had not been touched. The maids had come in and left a stack of clean towels and some soap and shampoo but had not made up the beds or vacuumed. We called the front desk and they curtly informed us that the cleaning staff was gone for the day and that their check sheet indicated that the room had been cleaned. We actually sought out the maids each day and asked them to please clean our room. Two of the four nights of our stay, we only received three towels even thought there were four registered in the room. And clearly, the maids only did a superficial clean even between guests, as indicated by the dried urine pooled on the bottom of the toilet and floor when we checked in that never disappeared during our stay.

Needless to say, I won’t be giving La Quinta another chance.

Restaurant Commentary: Casa Bonita (Denver, Colorado)

I was actually stunned to see Casa Bonita’s webpage describe their food as “mouth-watering.” I was in Denver last week with my two daughters and grandson. My daughter had read about the restaurant in a Frommer’s guide and, even though I read online that the food was not particularly good, we gave it a shot.

I cannot imagine why anyone would ever go back there. From the onset, it was a most unpleasant experience, with long winding lines waiting to get in, a sign indicating everyone over the age of two must buy a meal, a limited, overpriced menu selection, and needing to pick up meals on plastic cafeteria trays and then having to tote them thru the entire restaurant to your seats.

Then there was the food. Ugh! Honestly, Taco Bell would be embarrassed to serve food that bad. Even the chips and salsa — which we had to ask for — were terrible. No one at our table was able to eat more than a few bites. The only things actually edible were the sopaipillas.

All of this might have been more bearable, had the “entertainment” not been just as bad as the food. The gorilla show, gun fight, and diving demonstration were at best cheesy, with bad costumes and even worse acting.

On top of everything else, the restaurant is located in a seedy and dangerous-looking part of town that we were uncomfortable being in after dark.

I fully understand that this place is intended to be fun and entertaining for children but, with just a little effort, they could vastly improve the food quality, taste, and presentation. I guess since the place was packed on a Thursday night they think they don’t have to but I believe they do. Save your money, or take it to Chucky Cheese. The kids won’t know the difference and you won’t feel completely screwed.